EffectiveL&D

Who Would Benefit from this Module?

Negotiation is a process by which people collaborate to reach a mutually beneficial agreement. If you're a business owner or leader, you need to understand how best to negotiate.

Overview

Think of all the times in your business week you negotiate: with new hires and existing employees; with sales prospects and long-term clients; with vendors and suppliers. In any negotiation, individuals should ideally aim to achieve the best possible outcome for all involved. The principles of fairness, seeking mutual benefit and maintaining a relationship are the keys to a successful outcome. In this module we will explore:

• Key factors in understanding negotiation
• The value of rapport and relationships in negotiation
• Listening and questioning when negotiating
• Different models and approaches to negotiation

Learning Outcomes

• Understand how to use listening and questioning skills to build rapport
• Analyse different approaches to negotiation and which gets the best outcomes
• Understand how to avoid conflict and seek collaboration in a negotiation