Emotional Intelligence

Who Would Benefit from this Module?

This module is designed to support anyone who would benefit from building stronger relationships and having better quality conversations in the workplace.

Overview

The fastest way to tackle difficult conversations anytime, but even more so in times of crisis, is to understand and work on your emotional intelligence (EQ). This will help you manage your own stress and better respond to the context of other people. It’s about having the ability to both recognise and better understand moods and emotions whilst understanding what drives those and how that affects others. In this module we will explore:

Reading your own emotions and recognizing their impact
How to read the emotions of others and respond to those
Emotional Intelligence and Emotional Agility models
The impact of developing your EQ awareness on communication

Learning Outcomes

Understand impact of high and low emotional intelligence
Analyse individual emotional intelligence and self-awareness
Apply techniques develop and use your emotional intelligence for effective conversations